Speakeasy Authority Marketing
Speakeasy Authority Marketing
At Last — An Effective, Professional, and Sustainable Solution to the Dilemma That Every Solo Attorney in America Faces in 2023

At Last — An Effective, Professional, and Sustainable Solution to the Dilemma That Every Solo Attorney in America Faces in 2023

Over the last 4-5 months, my team and I have been quietly working on a complete overhaul and reinvention of our answering service. Since we first launched it 15 months ago, we have now fielded many thousands of phone calls with real, breathing clients from all the main practice areas. This new service is built around everything we've learned.

It's about one thing (and one thing only):

Giving you freedom from unwanted interruptions, with peace of mind that people who contact your firm are being taken care of appropriately and converted into qualified PNCs for you to close.

In other words...

The freedom to run your practice like a real law firm.

And also bring some dignity back to the profession, and enjoy the professional respect that previous generations of attorneys used to take for granted. Respect that society still extends to doctors and dentists.

You shouldn't have to drop what you're doing every time the phone rings. Your clients probably don't pay you enough to enjoy direct access to your mental space. There should be some professional distance.

At the same time, though, can you afford to disconnect entirely?

The case you need to pay the bills next month is likely only going to call once this week. If you don't answer it, where else will the next case come from? Do you really want to see PNCs that call you – which you paid to generate out of your practice area(s) marketing budget – run off into the arms of your competitors, because you didn't answer the phone fast enough?

Yes, these are rhetorical questions.

I ask them to make a point, which is this:

The Speakeasy Attorney Call Conversion Service is your bridge from being an overwhelmed, overworked, and under-respected solo attorney to owning and managing a REAL law firm. Even if you are its only attorney.

It's the only way to escape the dilemma that every solo finds himself or herself, where you can't thrive without help but cannot afford to employ it either. This service gives you that help, without any of the headaches.

If you know this is the breakthrough you've been waiting for, click the link below and apply today. We can get on the phone in the next week, talk through the paperwork, and start getting you onboarded pronto.

Ready to Run Your Practice Like a Real Law Firm?

Click the button below to apply now and schedule your consultation with our director of client admissions. It takes ~2 minutes, and no payment info is required at this point. Fast-action bonuses to be detailed soon.

How much does this service cost? What are the options?

We have three core service levels, which are detailed below.

There are also a number of upgrades you can make to either of these three packages.

Our service is very labor intensive, and, for many of the services, the skills are highly specialized. Making the fees modular like this means you are only investing in the specific help your practice needs to get to the next level.

Standard

Tech Platform:

  • Unlimited calls and minutes (subject to fair use *)
  • Creation of a dedicated VoIP account
  • Porting of existing phone numbers and/or procurement of new local phone numbers as required
  • Recording and production of professional welcome messages (for business hours and out of hours), voicemail messages, and on-hold messages
  • Setup of IVR systems and routing through to appropriate extensions
  • Pairing of extensions with your existing phone hardware
  • PNCs and lead status displayed on a special dashboard
  • Tech monitoring
  • Integration with CRM system: inbound and outbound calls logged against matching records, notes inserted where applicable
  • Installation of live chat on your website
  • Live chat integrated with the rest of their call infrastructure

Personnel:

  • Service coverage: 8am to 6pm, your time zone. All calls during this time answered by our experienced reps
  • Calls received outside of hours sent to voicemail (with messages forwarded to you immediately)
  • Extended service coverage:0 24/7/363 (excludes: Xmas & Thanksgiving Day)
  • Dedicated, Practice-Area-Trained Reps: all calls and live chat interactions during business hours answered by your very own team of dedicated reps, trained in legal basics (up to 3) of your top practice areas
  • Calls received outside of hours answered by our regular team of reps for 24/7 coverage
  • Native bilingual Spanish and English speaker †

Operating System:

  • Scripts for handling almost every type of call imaginable (in your main practice area), tested and continually refined over tens of thousands of calls
  • Notes taken and entered into CRM and/or emailed to you: name of caller, contact info, and answers to questions asked
  • Answering rules — maximum of three, and can be amended
  • Live transfer, if required
  • Customizable intake questions (five questions per practice area, for up to two practice areas) for processing all PNC leads
  • Follow-up calls/voicemails, text messages, and emails sent over ten days to unretained PNCs to maximize attendance of consultations
  • Enhanced follow-up — calls, voicemails, text messages, and emails sent over 30 days
  • Customizable intake questions (extended to three practice areas)
  • Mystery shop call made on commencement of service, in order to get a baseline for how calls are handled
  • Subsequent mystery shop calls conducted every six months

* Some of our clients receive a high volume of calls (in some cases, more than 100 a day). In order to preserve fair use, each call of 2 mins or longer received above 500 calls a month will incur a $1/call surcharge.

† This is an optional upgrade, and will incur a $500/month surcharge.

Enhanced

Tech Platform:

  • Unlimited calls and minutes (subject to fair use *)
  • Creation of a dedicated VoIP account
  • Porting of existing phone numbers and/or procurement of new local phone numbers as required
  • Recording and production of professional welcome messages (for business hours and out of hours), voicemail messages, and on-hold messages
  • Setup of IVR systems and routing through to appropriate extensions
  • Pairing of extensions with your existing phone hardware
  • PNCs and lead status displayed on a special dashboard
  • Tech monitoring
  • Integration with CRM system: inbound and outbound calls logged against matching records, notes inserted where applicable
  • Installation of live chat on your website
  • Live chat integrated with the rest of their call infrastructure

Personnel:

  • Service coverage: 8am to 6pm, your time zone. All calls during this time answered by our experienced reps
  • Calls received outside of hours sent to voicemail (with messages forwarded to you immediately)
  • Extended service coverage: 24/7/363 (excludes: Xmas & Thanksgiving Day)
  • Dedicated, Practice-Area-Trained Reps: all calls and live chat interactions during business hours answered by your very own team of dedicated reps, trained in legal basics (up to 3) of your top practice areas
  • Calls received outside of hours answered by our regular team of reps for 24/7 coverage
  • Native bilingual Spanish and English speaker †

Operating System:

  • Scripts for handling almost every type of call imaginable (in two of your main practice areas), tested and continually refined over tens of thousands of calls
  • Notes taken and entered into CRM and/or emailed to you: name of caller, contact info, and answers to questions asked
  • Answering rules — maximum of four, and can be amended
  • Live transfer, if required
  • Customizable intake questions (five questions per practice area, for up to two practice areas) for processing all PNC leads
  • Follow-up calls/voicemails, text messages, and emails sent over ten days to unretained PNCs to maximize attendance of consultations
  • Enhanced follow-up — calls, voicemails, text messages, and emails sent over 30 days
  • Customizable intake questions (extended to three practice areas)
  • Mystery shop call made on commencement of service, in order to get a baseline for how calls are handled
  • Subsequent mystery shop calls conducted every six months

* Some of our clients receive a high volume of calls (in some cases, more than 100 a day). In order to preserve fair use, each call of 2 mins or longer received above 500 calls a month will incur a $1/call surcharge.

† This is an optional upgrade, and will incur a $500/month surcharge.

Elite

Tech Platform:

  • Unlimited calls and minutes (subject to fair use *)
  • Creation of a dedicated VoIP account
  • Porting of existing phone numbers and/or procurement of new local phone numbers as required
  • Recording and production of professional welcome messages (for business hours and out of hours), voicemail messages, and on-hold messages
  • Setup of IVR systems and routing through to appropriate extensions
  • Pairing of extensions with your existing phone hardware
  • PNCs and lead status displayed on a special dashboard
  • Tech monitoring
  • Integration with CRM system: inbound and outbound calls logged against matching records, notes inserted where applicable
  • Installation of live chat on your website
  • Live chat integrated with the rest of their call infrastructure

Personnel:

  • Service coverage: 8am to 6pm, your time zone. All calls during this time answered by our experienced reps
  • Extended service coverage: 24/7/363 (excludes: Xmas & Thanksgiving Day)
  • Dedicated, Practice-Area-Trained Reps: all calls and live chat interactions during business hours answered by your very own team of dedicated reps, trained in legal basics (up to 3) of your top practice areas
  • Calls received outside of hours answered by our regular team of reps for 24/7 coverage
  • Native bilingual Spanish and English speaker † (included, no extra cost)

Operating System:

  • Scripts for handling almost every type of call imaginable (in three of your main practice areas), tested and continually refined over tens of thousands of calls
  • Notes taken and entered into CRM and/or emailed to you: name of caller, contact info, and answers to questions asked
  • Answering rules — maximum of five, and can be amended
  • Live transfer, if required
  • Customizable intake questions (five questions per practice area, for up to three practice areas) for processing all PNC leads
  • Follow-up calls/voicemails, text messages, and emails sent over ten days to unretained PNCs to maximize attendance of consultations
  • Enhanced follow-up — calls, voicemails, text messages, and emails sent over 30 days
  • Customizable intake questions (extended to three practice areas)
  • Mystery shop call made on commencement of service, in order to get a baseline for how calls are handled
  • Subsequent mystery shop calls conducted every six months

* Some of our clients receive a high volume of calls (in some cases, more than 100 a day). In order to preserve fair use, each call of 2 mins or longer received above 500 calls a month will incur a $1/call surcharge.

† This is an optional upgrade, and will incur a $500/month surcharge.