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'No-Cost' Website Changes You Can Make Today To Entice More Potential Clients To Call

One of the biggest things that keep potentials from calling is fear.

When they first realize they’re facing potential legal trouble, they’re nervous, scared, and worried. At that point, they usually head over to Google and start gathering information about their situation.

As I’ve said before, they’re not “shopping” for attorneys just yet.

That means they’ll type questions into Google, like “what will happen if I don’t _____?”. Very rarely will they type something like “DUI attorney in Pittsburg near me”. Again, they’re worried, and they’re looking for answers.

When they do finally make it to an attorney website, and they’re ready to consider calling, they face another emotion:


Many potentials feel intimidated about speaking with an attorney.

They don’t know what to expect, they’re concerned about what will happen, and, chances are, they’ve never experienced any legal trouble before.

So I highly recommend doing all that you can to build trust and calm their fears BEFORE they ever pick up the phone.

Here’s a simple technique our clients use to help accomplish that:

(We don’t see many attorneys doing this yet, but our clients’ results indicate it makes a world of difference.)

On your website’s homepage, include a short welcome video that explains what happens when people call. Let them know who will answer the phone, what the admin’s name will be, what she’ll ask, and whom they’ll speak to next. Let them know “Mike handles X; Sally handles Y. Mike has X credentials, Sally has Y”, and so on.

Tell them where you’re located, what the building looks like, and be sure to include details, like “Our offices are located on the corner of Main and Franklin. It’s a 2-story, stucco building with a red door and a white picket fence – directly across from McDonald’s. We look forward to helping you”.

This helps them know what to expect, and, more importantly, it accomplishes something critical:

It helps ease their fears about calling or coming into your office.

As I’ve said before, little touches like this can make all the difference between a potential feeling intimidated and worried, or welcomed and trusting. Moreover, potentials who feel that way are far more likely to see you as the only attorney they want to call.

I’ve documented many of the methods that we use to help our attorney clients attract a steady stream of clients in my Secrets of Attorney Marketing book. If you don’t yet have a copy on your desk, consider requesting one so you can refer to it whenever you like.

Let me know where to send it, and I’ll ship a complimentary copy out to your office first thing tomorrow morning:

>> Request a *complimentary* copy of my new Secrets of Attorney Marketing book (2nd edition)

About Richard Jacobs

My name is Richard Jacobs, and I’ve discovered quite a bit about the plight of solo practitioners and small, 2-5 attorney firms like yours these past 11 years.

I’ve come to understand the unique challenges in marketing ethically and effectively that attorneys face because I have:

  • Helped over 180 attorneys author their own practice area book and become the ‘implied expert’ in their practice area
  • Helped hundreds of attorneys successfully navigate Google’s search algorithm changes, growing their websites from 2 potential clients calling a month to 4+ calls per DAY for some clients.
  • Interviewed and promoted over 507 attorneys nationwide, in practice areas such as:
  • DUI / DWI
  • Family Law
  • Criminal Defense
  • Bankruptcy
  • Auto Accidents
  • Social Security Disability
  • Slip & Falls (Premises Liability)
  • Real Estate
  • Estate Planning / Probate
  • Wage and Hour Claims
  • Expungements / Post Conviction Relief

Before you decide to invest in your marketing, it makes sense to first request your complimentary, custom, no obligation video website review.

Richard is the author of 6 books published on Amazon, Kindle and

Richard is available for speaking engagements on direct marketing for attorneys and has recently spoken at the following legal conferences:

  • PILMMA (Personal Injury Lawyers Marketing & Management Association)
  • Las Vegas DUI Summit – Private event for DUI attorneys
  • New York Boutique Lawyers Association
  • Perry Marshall & Associates Marketing Academy (Marina Del Rey, CA)
  • National Association of Criminal Defense Lawyers (NACDL)
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