When the shutdown happened, Boswell Law Firm had one aspect well under control: because they are in a hurricane zone, Duana Boswell-Loechel had already made sure all their work was in digital format. The at-home transition was easier than many from this standpoint, but they faced another challenge: low morale and less efficiency resulting from no in-person meetings and discussions became an issue.
Listen in to hear how Boswell-Loechel and her firm were able to pull out of that dip and shore up the weak points in their practice. Ultimately, she was able to use the pandemic shutdown to look at their weaknesses, bulk up, and address those issues and become much stronger.
In this podcast, she discusses how clear expectations with employees and other steps made a difference. She also discusses her first Zoom trial and how the courts in Harris County have handled the protocols as well as her successes with video conferencing with clients. She shares one particularly successful move that involves Facebook live and finally offers key advice about clear goals and communicating them to employees, telling them how their work directly serves those goals. Listen in for some of her best practices.
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