In this informative podcast from Richard Jacobs, the president and founder of Speakeasy Marketing, Inc., Jacobs explains how Speakeasy supports clients in all their endeavors to manage their own information, and Speakeasy’s efforts to maintain the highest quality work and service.
Jacobs is a marketing expert, and throughout his career leading Speakeasy Marketing, he has assisted many law firms and private attorneys with their marketing goals, helping them reach new, and better, clients.
Jacobs discusses a defamatory review with a false claim, that they received regarding a particular website. As Jacobs states, the review was posted anonymously as it was clearly flawed and totally inaccurate. Speakeasy, over its 10 years of success as a top marketing firm, has helped over a thousand clients reach their goals. As we all know, if you’re servicing over a thousand clients and all you get is one bad review, clearly, that speaks volumes about the anonymous reviewer because 99%+ are satisfied clients. Jacobs strongly underscores that he works with attorneys, and attorneys don’t let things slide, so of course, that’s proof that Speakeasy is delivering solid results and providing excellent service. And that the attorneys Speakeasy works with are pleased with the customer service, and—the results. Jacobs states that Speakeasy’s goal is to bring each attorney-client they work with to a point of great success, to a point in which their firm is able to have such a flow of new clients that they are able to pick and choose which clients they want to take on. And as attorney loyalty is high with Speakeasy, with clients coming to Richard Jacobs and his team for all their marketing efforts, again and again, it’s obvious that attorneys are seeing results.
Speaking honestly, Jacobs says that they are able to help most clients, but not everyone. And Speakeasy works hard every day to perform at the highest level, and if there is ever a problem on Speakeasy’s part, they rush to fix the problem immediately. Customer service is incredibly important to Jacobs and he expects the highest level of quality service from each and every employee who comes to work with Speakeasy Marketing.
Jacobs wraps up by talking about why he chose to work with attorneys specifically. He speaks about how he values attorneys and what they do for the community, helping others with their important legal problems.
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